We at Yara are part of a global network, collaborating to profitably solve some of the world's key challenges - resource scarcity, food insecurity and environmental change.

Customer Service Data Specialist

About the Unit

The Customer Service Department ensures the placement, shipment and invoicing of all sales for Yara North America; being responsible for sales from over 100 terminals with hundreds of different products. Team members work in a fast paced and hectic environment, while always keeping a positive attitude and customer focus.

The Customer Service Data Specialists works closely with Material Management in the processing of shipment reports; ensuring all internal controls are followed based on Yara standards; maintaining customer and terminal documentation accurately and timely. The role requires problem solving, analysis and continually growing information of processes and knowledge of the business; and is a great starting point in the organization.

To learn more about Yara, click here:  https://www.youtube.com/watch?v=ufK5v2P2ArM

Responsibilities

  • Monitor various SAP reports daily to ensure timely and accurate processing of transactions
  • Ensure proper processing of third-party shipment and inventory reports
  • Review and process, as required, terminal shipment documentation
  • Audit Customs documentation to ensure YNA is in compliance with customs regulations
  • Confirm proper handling and mailing of customer invoices
  • Maintain Customer Service file cabinets including BOL files, customer files and shipping report files
  • Support in department administrative tasks, such as assess proper distribution of mail to the CS department and
    file documents accordingly; oversee levels of critical office supplies utilized by the department to ensure no disruption of service

Profile

  • Minimum High School diploma. Associate Degree or Bachelor Degree in Business is preferred
  • Minimum 3 years of experience in similar roles. Experience in Finance/Accounting is an advantage
  • Strong analytical and numerical skills
  • Strong detail orientation
  • Strong multi-tasking and organizational skills
  • Strong team & support orientation
  • Solid customer service skills
  • Good Microsoft skills, specifically Excel
  • ERP knowledge, preferably SAP

Additional Information

  • American citizen or lawful permanent resident